- you changed the conditions for rollover. again.
- you conveniently neglected to inform me of the change.
- not only did you not inform me before it happened, you still didn't inform me after it happened.
- i wasted time in double checking my calculation to figure out where i went wrong, before realising (via a search on your website) that i hadn't made a mistake, rather you had changed the rules. without telling me.
- this happened the last time you changed the conditions for rollover, and i had to ring customer service to find out what you did.
- this time i thought i'd write to you via your nominated "contact us" methods to voice my displeasure, but your feedback form doesn't work!
- i wasted more time testing your form with two browsers to confirm it wasn't an user error on my part, before confirming that it is indeed your form that is broken.
- i then tried to use the other feedback form (for Local and long distance, television, Internet), which looked like it might not have the same problem, but upon pressing submit (with a full explanation of why i was using this form rather than the designated one for mobile customers) i am told that the submission failed because you are experiencing "technical difficulties".
- now i've gone over my bedtime, and will have to spend more time to literally voice my growing list of complaints on the phone.
- all this, because i was trying to be conscientious in checking over my bill before paying it by the due date... GRRRR!
p.s. ooh... it seems my attempt (#8 above) did actually go through, and you're going to respond within 30 days. you'll forgive me if i don't hold my breath while i wait, won't you?
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