a few months ago...
dad asks about getting a replacement vibrating alert gizmo for his mobile phone, as his phone doens't have a vibrate feature and he misses calls due to the nature of his work. i gave him one of these devices a while back, but he's misplaced it, and asked if i had another one. i give him my old vibrating battery instead.
younger sis passes her old optus pre-paid mobile to mum. it's still locked to the optus network.
a few days ago...
dad asks for the return of his original battery, cos the vibrating battery is playing up. dad also asks about using newer phone from younger sister. problem: his sim card is on the vodafone network... the phone won't take a non-optus card. well how about i take this phone (since i'm still with optus) and dad you take my old phone... unlocked and ready to roll. but... i'll still need sister's old phone unlocked for any overseas travel and local prepaid sims... hmm... back to the drawing board.
enquire with younger sis about history of phone. eligible to be unlocked for free, but she no longer has prepaid sim card and cannot recall the number. nevermind, i'm sure optus can help... after all, phone is almost 2 years old and well past unlocking fee period.
ring optus after midnight, wait 5+ minutes, CSR claims cannot help as original owner of the phone is no longer with optus. hang on i say, phone is locked to optus, bought ~2years ago, can't you look up the imei and arrange for unlocking? further questions to try to clarify the situation results in CSR saying sorry cannot help anymore good night. no no no don't you hang up on me i say... the nerve... but click went the phone regardless.
lodge complaint via optus website about appalling lack of customer service -- accuracy of information notwithstanding, getting hung up on while i'm in the middle of trying to clarify is just plain bad service. back on the phone, different CSR, better service but still not the result i'm looking for.
plan b. search on ebay for phone unlocking service/info... could be an option... DIY for ~$10 or less... hmm...
but let's ask google? google says have you met my friend unlockme? no i haven't, but i'm glad for the introduction... and such a promising referral! download software to try, but wait, there's more! how about an online solution? oh yes thanks, unlock nokia free indeed... worked like a charm :) all for about 60 seconds of effort in typing in the phone imei and model, clicking a button and entering the resulting code in the phone. and all $free too.
if it's really that easy to do it myself, why do the corporate biggies make things so hard for the unsuspecting?
moral of the story? if you need a phone unlocked, don't waste your time ringing a call centre to wait in queues in the middle of the night only to speak to operators who can't / won't help (or even explain why), just google it!
and you could have been in bed that much earlier... *yawns*
- - - - -
swings and roundabouts - part 2
Optus, you suck!