remarkable customer service

"I'm using the word remarkable literally—the goal is to provide customer service so good that people remark."

so says joel in a recent article on the topic of customer service. i guess i'm not ignorant of the theories and principles in customer service, as mostly covered in the 7 steps joel expounds in the article. having worked in various customer service roles for some time now, i am much more aware of the occasional good and often ordinary or sometimes bad customer service that i receive as a customer - but i can't say that i set out to provide remarkable customer service. maybe because i'm getting rather sick of my current role, and because the 8th step to providing customer service seems to be somewhat lacking in my workplace...

and maybe if customer service staff were given the freedom to provide customer service without the constraints of having their performance measured by average call handling times and the like. one colleague, when asked by a customer as to what it's like to work here, answered:

"I have two words for you: battery hens."

i thought it was funny. if only it didn't sometimes feel too true!

happy new year?

there's never much of an atmosphere for chinese new year in these parts of the world. i wasn't even sure which day CNY actually fell on. in a more asian setting, one might break out the mahjong set and go a few rounds. but not me (mostly because i don't have a mahjong set :p) - i've been getting into a bit of texas holdem poker, so took the opportunity last night to break in my new set of chips after the clay intro/dessert party ended.


i thought i'd post the few pics i took at clay, since k seemed appreciative that her efforts at arranging the food did not go unnoticed ;) even the humble lamingtons were given a bit of a lift!

and of course there's a pic of my poker chips... thanks to some dogged and savvy ebay bidding, the beauty of multiple purchases with combined shipping, and a bit of onselling, my set are effective free - not bad for something that would retail in the 3 digit mark :) there's even some surplus that i'm puting towards better quality cards (the ones in the set were... let's just say not the greatest), viz. a double (duo-tone) set of classic bicycle 808 rider backs.

oh and i'm also getting a black tiger and ghost deck, mostly as a differentiation device (and cos they look cool :p) and as a bit of indulgence/spending of the ang pao money that i don't actually get anymore! i didn't realise these cards are used more widely for magic tricks than playing, until i found blank cards which you obviously can't play with but are handy for tricks like this:

neat huh? for the curious, here's how it's done.

chicago's... not famous for ribs!

i can't sleep, so i'm tending to my much neglected blog...

i can't remember if i've been back to chicago's piano bar & grill since my first visit for lunch over a year ago, but in any case i found myself dining there again on friday night when i met up with some clay folk for dinner. this time i sat outside, where a male duo on guitar and tambourine sang some pop songs, thus providing a bit more of an atmosphere than during the day.

perhaps spurred on by the fond memories of the ribs i had last month in sydney (see previous post for pic/details), i thought i'd try it from a local eatery. prior to tony roma's, the only other time i can remember eating ribs in a restaurant was some years ago when i tried some from a friend's sizzler meal... and so i went for the "smoky bbq pork rack of ribs".

well, this turned out to be probably the worst ordering decision i had ever made. the only point of redemption was to get the half rack with chicken rather than the full rack - at least the chicken was ok, and the combo was $1 less than getting the full rack. so i didn't feel quite as cheesed off as ST, who ordered the full rack...

now i'm not an expert on cooking ribs (ok i'm not an expert on cooking anything... except maybe 2 minute noodles??), but from what i understand, the aim of producing good ribs is generally to end up with tender meat that almost falls off the bones. this is certainly what i was served at tony roma's. chicago's on the other hand served a rather antithetical version, with meat quite unwilling to come off the bone despite the best intentions of teeth or knife (ST said her teeth were sore after getting through her rack). the meat was tough, chewy, and just unco-operative to the efforts to tear and pull off the bone and into the mouth. i did manage to cut up the ribs (never mind the tearing apart by hand idea of eating ribs though... you'd be building some muscle if you tried that method!), i tried to cut the meat off each individual bone. bad idea... whatever meat or non-bone matter that was, it wasn't coming off the bone without a fight. in the end i gave up and returned to the more primal means of hand and teeth. honestly, can you imagine ribs that are difficult to cut even with a knife? i'm talking proper meat knife here, not your butter variety.

ok enough ranting. apparently the vast disappointment i had with the ribs was not repeated with the dishes the others ordered, with the pizza apparently worthy of repeat ordering. some say the meat might have been old, and hence my experience an anomaly. i don't know enough about food and its preparation to know whether i got a bum deal, but i know that it was frustrating to eat and i had no satisfaction for my monetary investment. the more i reflect on the situation, the more i think i should have taken the dish back, even if it was somehow meant to be served that way... oh well. live and learn.

previously on...

greetings from singapore. now that i'm on holidays, and internet access outside of APAC have been severely disrupted by the recent earthquake in taiwan, it seems a perfectly logical time to blog... right?! anyways, entries have been somewhat infrequent around here, so i thought i'd try to do a bit of a recap of what i've been up to in the last month or two, before a new year begins. here goes:

• saturday 04 november -- visit to the newly opened ikea logan. i was enticed by ivan's ravings about ikea's famous sausages which he regularly ate in KL. alas, this particular ikea did not serve them! anyways we went for lunch and a walk around the massive store. [photos]
  
  
• saturday 04 november -- went along to a surprise birthday party for ST, and subsequently hung out with a few unicellers for more surprises and dessert at the newly reopened (and relocated) blue lotus dessert lounge. [photos]
  
  
• sunday 05 november -- watoto childrens choir performance at a local church
  
  this is a video clip of their opening sequence. it's the second time i've seen the choir perform, and much of it felt familiar / similar to the first viewing. i guess the novelty wore off, but the message they bring still makes an impact. check out their tour dates to see if/when they're coming to a venue near you.
  
  
• thursday 09 november -- dinner at the ottoman cafe in west end with ST and HZ, catching up a year after we last had a similar meet and eat. [photos]
  
  
• thursday 16 - tuesday 21 november -- flew to sydney to meet ES and co. from singapore, visiting to attend MH's wedding. [photos]
  
  also caught up with my sister and BIL, who took us to bills surry hills for brunch. they have almost all of bill's cookbooks, and reckon his food is a goer - simple but tasty. my scrambled eggs with toast and gravlox salmon don't look as interesting as the sweet corn fritters sis ordered, but it was a fairly filling if not inexpensive meal. nice decor and fairly busy venue.
  
  photos specific to david and michelle's wedding on saturday 18 november are here.
  
  
• saturday 25 november -- visit to sirromet winery, as requested by ES. the shtes joined us for the winery tour and winetasting, followed by some scones for afternoon tea. a somewhat cultured feeling afternoon, leaving me as sure as ever that i just plain don't like wine. [photos]
  
  
• thursday 07 - monday 11 december -- went to sydney again for another long weekend to attend another wedding. flex leave is good :) a few of us from clay made the trek, and while there caught up with some other ex-brisbanites for a meal at tony roma's, famous for ribs. the collage shows the onion loaf entree my table had - a bit of a change in presentation from your usual onion rings - and also my regular slab of (what i think were the) carolina honeys ribs. i don't often order ribs but i have to say these were very nice indeed. anyways, photos of alex and jenn's wedding on saturday 09 december are here.

well that's about all i have up till about mid december. will probably post more about my christmas holidays etc when i get around to uploading photos and the like. which probably won't happen until after i return to brisbane. which means it'll be after i get back to work. which means i'll be slack again... ;)

out of the frying pan...

"But know this, that if the owner of the computer had known at what hour the hard drive would die, he would not have left his computer to be without a backup. You also must be ready, for the Son of Man is coming at an hour you do not expect."

-- from the apocryphal Lucan narrative (IT edition), chapter 12 and verses 39-40.

about two months ago, i spent about a week's worth of spare time during my nights and weekends trying to sort out an annoying problem my PC had developed with outlook, IE, and by association other apps that use IE to render webpages. despite plumbing the depths of google and trawling through the annals of microsoft support, no potential solution i came across (and there were many that looked promising) resolved the problem. i had ruled out the virus/spyware factor, having scanned my entire machine multiple times with multiple scanners. circumstantial evidence hinted at a possible bad patch - i had just completed a round of windows and security updates before this problem appeared on the scene - and i was close to the point of laying blame for the whole saga at the cashed up feet of the microsoft monster. but then i came across a detailed troubleshooting procedure on the MS site, and even though many of the steps involved had already been tried in various combinations, i decided to give this one more try. and by the books.

in the midst of this last effort, i was sprung by the dreaded BSOD. my PC rebooted past the bios and turned percussionist with mechanical ticking/clunking noises now emanating from my primary hard drive. this cannot be good, i said to myself. sure enough, after speaking to a few data recovery places and computer technicians, and doing some preliminary tests (which may have rendered the drive even more useless), i decided it was time for the professionals to take over.

nevermind the software problems, i now had some serious hardware issues to contend with. compounding the joy was the fact that my backup/recovery strategy for such disasters was... well, let's just say fairly minimalistic. hugely ironic for someone who has worked in the IT industry, and specifically dealing with aspects of backup/restore for machines whose power and value tower over the likes of my humble PC, the only backups i had were

1. "my documents" folder, done over 2 years ago, and
   
2. an outlook pst file, done over 6 months ago

everything else has gone the way of all matter when encountering a black hole. thankfully i did have much of my other data sitting on a separate drive, which is still running strong :) *knock on wood*

anyways, i was now faced with a recovery bill ranging from $5-600 through to several $thousand (assuming successful recovery). is my data worth that much? if it was, would it not have made sense to have some protection/insurance against this sort of thing happening? hindsight always oozes wisdom...

so i spent i think about a week sweating on the thought of wiping a few zeros off my savings, and vacillating between wanting to do (almost) whatever necessary thing it takes to retrieve as much of my data as possible, and wanting to live out a bit of the que sera sera philosophy (mixed with twinges of guilt about spending so much money on bits of ones and zeros, the benefits of having which don't spread too much farther than me myself and i). in the end, the damage to the drive proved to be unrecoverable. it was about 2 or 3 months out of warranty. having heard stories of successful recovery following much more severe damage, i was a bit surprised by the status of my drive. in any case it solves the dilemma of whether i should spend the money on getting the data back...

and so i've now invested in a couple of new (and bigger) hard drives, and embarked on a slow process of rebuilding my computer, coming across some useful and note-worthy tools along the way. i'm keeping a changelog of sorts, so that it'll be easier to repeat the build if i need to. but hopefully with my backup strategy in place (part of which involves a sleek looking Cooler Master X-Craft external HDD enclosure), i won't need to do any rebuilds unless i choose to, or until the next you-beaut version of windows is finally released.

recommended tools (all freeware):

• nLite - Deployment Tool for the bootable Unattended Windows installation (a tool for permanent Windows components removal and pre-installation Windows setup, with the option to make a bootable image ready for burning on cd or testing in virtual machines). I used this to create a custom installer CD for my OS - it wasn't quite as unattended as I would have liked, but it still made the installation a lot easier to manager.
  
• DriveImage XML - program for imaging and backing up partitions and logical drives, with images stored in XML files (can be accessed and processed by third party tools), and support for "hot backups" via microsoft's volume shadow service. I use this to clone my whole OS drive to another physical disk, effectively giving me a reasonably up to date (depending on the frequency of backups) spare OS drive that's ready to swap in should the main one die. I'm also using this to create images of my two internal drives, on my external drive.
  
• SyncBack (free version) - backs up and synchronises your files and directories to a choice of destination media. With support for filtering, compression, and scheduling with Windows scheduler. Runs very quickly and efficiently (if not using hashing to check file changes). I use this to keep a backed up and synchronised copy of my data drive.

here's hoping i've learnt some lessons from this experience!

oh, i should add that despite the trouble this whole episode has caused me, not to mention the hours spent on the computer (hmm... actually i do a lot of that anyway), i am thankful for things like:

• the seemingly anal but nevertheless prudent decision i made in the days when gmail invites were scarce and a much sought after commodity, to forward a copy of all my emails to the welcoming and deep spaces of the gmail inbox. basically this meant i had copies of my emails which i could import into outlook, to replace those lost due to the crash.
  
• the goodness that is dell axim - i had synchronised copies of all my outlook notes, tasks, contacts and calendar items on my pda. again, a relatively easy way to replace the data lost on my pc.
• the competitive computer hardware market in this town, meaning i get to upgrade to bigger hard drives for cheap.
• learning to deal with the loss of something i wouldn't choose to give up, but when it's forced upon me to more or less get on with it. well, what else can you do really... if you don't have a choice, you don't have a choice.
  

lay-(american)Z

didn't feel like getting out of bed today, and it wasn't even a work day. just felt like closing my eyes and staying off the moving sidewalk of life a little longer.

after waking up a few times -- thrice due to phone call/SMSs, and once when the wind/air pressure forced my partially closed door to open, thus exposing me to the sounds of other human activity in the household -- i eventually succumbed to the increasing heat, hunger and wakefulness and rolled out of bed at about 1pm.

i think that's the latest i've gotten out of bed for a while. i did sleep pretty late last night though, having discovered a blog of someone i know, and browsing through the archives -- some good laughs there.

i feel so lazy.

which partially explains why i haven't blogged lately, and why i'm revisiting this space. though there are more factors involved than a general lack of motivation.

it's december already. man.. *yawns*

[photo: caught on camera trying to get a moment's rest]

waxing lyrical

back in my shiftwork days, we used to listen to the radio during night and weekend shifts. one of the girls on my team had an uncanny ability to sing along to just about every song that came on. she said she just listens to a lot of music, and remembers the words (and tune).

me? i usually get about as far as humming bits of the tune and maybe recalling some of the lines from the chorus parts. that's why i don't go for karaoke, cos i can never remember how to sing the whole song, even if the words are flashed up in front of me and in time with the music.

amazing thing this the human mind. great capacity to remember lots of information - other people i know are variously good at quoting quotes and reciting lines from movies, plays, and episodes of the simpsons!

the other day a quiz got circulated at work - the 90's lyrics music quiz, with the aim of identifying song name at artist from a given line from a song. my two immediate colleagues started naming answers, while i struggled to convert the feelings of familiarity to actual titles and names. i could vaguely hear some of the tunes in my head, recall the context in which i heard the song (eg. this was featured in the soundtrack of an animated movie), or half-picture what the artist looked like. i think i got about two artists and one complete boyz II men song right before i gave up. the next day one colleague came in with answers found online, and as i scanned the list there were a number of lightbulb moments as the memories of songs from yesteryear came flooding back... well, those few that i knew anyway... quite a few were UK ones which i had never heard of.

anyways, the whole thing got me thinking about how powerful songs can be. even when you don't necessarily mean or intend to commit a song to memory, if it comes wrapped in a catchy tune, into your memory it goes. and sometimes, you can't get it out of your head! often, you may not even really think about what the lyrics are saying, yet you sing along regardless. i remember a time in high school when we looked at pop songs and lyrics during english class, and i was quite surprised to find that the lines i had been repeating from a certain prince song was actually quite sexually charged - and really not the sort of thing a young teenager ought to be taking any pride in saying/singing.

it's been some years since i regularly listened to commercial pop radio -- partly because my tastes have changed as i grew older, and partly because of the power of music/song to ingrain lyrics in my head. often i have the radio on not so much to actively listen as for background music. and these hours spent (perhaps subconsciously) absorbing all those lyrics have quite probably contributed to a warped view of the world. at the very least, they're not doing anything positive for my mind. which is not to say that all pop is bad, but if you're not actively filtering and selecting the stuff that's going into your mind (ie choosing what you listen to), and just freely taking everything in... well, that's a recipe for easy corruption.

since those younger years, i've spent a lot more time listening to christian music - whether christian pop or the songs used for church/congregational singing. they often (though not always!) have much more meaningful lyrics, and especially good are those which remind us about God - his character, his deeds, his promises etc. one thing i've tried to do on occasion is to memorise the lyrics of a whole song, so that i can sing it from memory. i find this helps me to focus on the words, and to think about what i'm singing (what words are coming next?). it's too easy, when the words are in front of you on a page or a screen, to engage the autopilot of the mind and read/sing the words as they come, and not think about what those words are.

i'm not very good at memorising whole songs, and mostly i rely on the fact that i've sung the songs hundreds of times before, so there's more of an osmosis effect than active memorising. but when i can, i like to not look at the lyrics as i sing.

if you ever see me singing with eyes closed, you'll know why.

What Keeps Us Going?

because i can't come up with anything original, and because these are words i need to hear...

from the second quarter 2006 edition of send! - the gospel for asia news magazine, where gfa founder k.p. yohannan shares these thoughts:

I am always intrigued when I watch the start of the marathon during the summer Olympics. All the runners appear to be in top physical shape, excited to represent their countries and determined to win the gold medal.

However, it's a different story when I watch them 15 or 20 miles later. They look exhausted from the hot sun that beats down on them or miserable because of rain that makes their trail slippery. Some have trouble breathing when the race takes them over a mountain, and others struggle to keep up with the fast pace.

Although everyone, no matter how long it takes them to cross the finish line, is celebrated with cheers and applause, some runners will never get there. Somewhere along the route they drop out of the race due to exhaustion, injury or discouragement.

In the marathon race and in our Christian life, persevering until the end is what it's all about, not just starting well.

What am I talking about? Not giving up in our walk with Jesus and enduring in the call He gave us to win this lost world and build His kingdom. Both ahve to do with our inner life and with our commitment to serve Him.

Like the marathon runners, we, too, will encounter adversities along the way that have the potential to cause us to quit the race. Some of these trials include:

• Relationship problems with other Christians that severely threaten our treasured self-life and call us to humility
• Physical and financial setbacks that cause us to lose hope
• Lack of fruit and fulfillment in our service to the Lord when we forget that the sowing season must come before we can reap a harvest
• Facing our latent failures and sins when circumstances expose unbrokenness, pride, a selfish attitude, stubborn will or critical spirit
• Frustratin and a desire to escape when serving the Lord becomes hard work and the feelings are gone
• Feeling inadaequate and overwhelmed by the expectations our leaders and other Christians have for us
• Spiritual dryness that comes when God tests us to see if we will still walk with Him by faith, even when there is nothing within or without to support us
• Losing sight of our priorities -- shifting from serving the Lord to protecting our self-interests

With such a frightening list of adversities, what chance do we have to run our race and victoriously cross the finish line as the Apostle Paul did?

I have served the Lord full-time for the past 40 years. From my own life and experience I can tell you this: The godliest Christian leaders I have met, the most challenging sermons I have heard and the best books I have read on evangelism and discipleship have not been enough to help me survive in the race!

Only one thing has kept me in the ministry and following Christ -- and that is learning and practicing what the apostle Paul wrote in Hebrews 12:1-2:

"Let us run with endurance the race that is set before us, looking only unto Jesus, the author and finisher of our faith."

The secret of our survival is fixing our eyes on Jesus and making Him alone our focus. Then our walk with God and our commitment to serve Him will no longer depend on whether or not people treat us right or circumstance are in our favor. We will no longer rely on our emotions to support us or on our successes to keep us going. Jesus alone will become our goal and motivation -- our prize -- and we will live for Him, run our race for Him and cross the finish line for Him.
My dear friend, unless you learn to fix your eyes on Jesus alone, you will have no stability in your walk with God or in your service to Him.

Jesus Himself said, "Follow Me."

Therefore, meditate on Him, consider Him and think about Him so that you may not grow weary in your heart. The answer to enduring until the end is not self-effort or rational attempt to figure out the answers, but to stop and look into His eyes.

If we do this, we will experience what this song says: "When I look into Your holiness / When I gaze into Your loveliness / When all things that surround become shadows in the light of You / ... I worship You". After all his struggles, Job found the answer he was searching for when he fell on his face and worshiped the Lord.

Today let us decide to fix our eyes on Jesus throughout the race set before us.

a feast of food and fireworks

last saturday...

after being woken up by a phone call mid-morning, asking for some IT help later in the day, i decided to roll out of bed and meander my way through the rest of the morning. in the end, it became a bit of a rush to shower and eat before dashing out the door to unknown challenges... which were really unknown cos it involved databases, in which i've little knowledge. besides the big DBs like oracle, sybase and informix that i had fleeting involvement with in my IT helpdesk days, i've only ever dabbled with the small fry of MS access.

well, to cut a long story short, after 60+ minutes of playing around with the installation of ppmp which was "not working", i serendipitously stumble upon the problem and it was all good from then on with the program starting properly (though i've since heard that it's playing up in other areas). can i just say that the installation guide was rather sparse... really not enough information to guide even the somewhat IT savvy. or maybe i just need a clue about mid-sized databases! or just select the right database from the drop down list, which was all that it was :$ but how's a guy to know that if the instructions don't tell you what to look for??

anyhoo... time for an ad break. so my friend sandra is staring up her own physio practice, which is why i was helping her out with ppmp... well if you're ever looking for a physio/acupunturist in the south brisbane area, check out holistic physio at 489 stanley st (3844 8202). it's actually inside a hair/beauty salon, so don't get confused. parking is available out back (entry via a driveway off graham st). hopefully the signage will be in place by the time people start rocking up :)

then it was off to meet up with the rest of the clay crew and mosey on over to the semillon and seafood festival which was taking place at portside wharf. this was the first i had heard of, let alone visited, this venue, so it was just a little bit new and exciting. the festival itself was somewhat disappointing, though i don't really have any baseline to compare it against. i don't drink, so was really there for the company and getting out of the house factor, and to try some seafood. that was even more disappointing... i think there were like 5 stalls out of the whole lot selling food. of these, 1 had nothing to do with seafood, unless there's something about mushrooms i'm yet to grasp, and 1 was the deep fried variety. the 3 remaining "real" seafood stalls looked rather rich for my blood. now i know seafood ain't the cheapest of foods, but really... at $15 per snack-sized serving, i went for the $9 seafood basket from the deep fryer. even then i was still hungry, and succumbed to ordering a $3 hot dog. yes. hot dog at a seafood and wine fest. the epitome of class. AND the breadroll was crumbly to boot... *sigh*

as the sun started to set, we wandered around the wharf and shops, taking pictures and browsing here and there. then headed back towards town to catch riverfire, the annual fireworks component of the riverfestival. thanks to D, i skipped the crowds below and saw the show from 10 floors up in a riverside office building, while some others decided to catch the action from ground level. i missed both fly-bys of the f111 jets with their afterburners - first time cos i wasn't ready, and second time i was ready but misjudged the height of the flight path. did manage to take some nice pics of the fireworks around the story bridge (though i'm sure the city reach / southbank area had more to see). some turned out a bit blurred... still i'm fairly happy with my handheld effort. here's one a more serious photographer friend took - what a difference a tripod and mega long exposure makes!

btw the streak of light across the top left corner is the trail from the jet.

after the fireworks show we walked to chinatown for dinner at cyber city 2002. this place was quite crowded -- we received a few hints to leave after we finished our food as there were still people waiting for tables around 9:30pm. i don't know if it's always like it here, being my first visit, but i guess if popularity is any measure, it's a half decent joint. one person cautioned that the food here is 'cheap and nasty', but i found it neither cheap nor nasty. we then capped off our time together with a pit stop for some gelati on the walk back to the cars. great way to spend a saturday :)

more photos of the day (from my camera) are available here.

there'll be no turtles here

so steve irwin, mr crocodile hunter, dies at the "hands" of a stingray barb, and the world mourns.

i found out not through the news media (of which i consume very little), but because people on my msn messenger contact list are paying tribute to the man by inserting the icon of a turtle in front of their display names. i saw it earlier tonight and thought little of it, but having just returned to my pc and seeing more turtles on my screen, inquired as to the reason.

i've nothing against (nor for, really) the man himself, and it sounds like a freakish way to depart this mortal coil. and death is never really a joyful thing to contemplate, unless you have the hope of life beyond death, in which case not even death is an altogether bad thing, and if you take (the apostle) paul's perspective on things, it's more than "not bad", but far better.

i reflect not on the man, his life, what he represented and stood for, nor what he meant to others (human and/or animal??), but on this wave (ok, maybe wave is too hyperbolic a word) of response i observe on msn. i opine not on specific individuals who choose to conform (ok, perhaps participate is a less confronting word :p) to the trend, for i cannot judge the motives and thoughts of their hearts behind the typing of "(tu)".

yet i wonder... who thought of starting this trend in the first place, and what does it achieve really? was the turtle chosen because it's the closest default emoticon to a crocodile? it's a dark green/grey coloured reptile...

more importantly, why choose such an arbitrary gesture to denote the payment of tribute? it may be well-meaning, but well... does it really mean anything? or is it another here today, gone tomorrow type of fad, more transient than the life (and death?) to which it's meant to point. does it even point to him, if people don't understand the sign?

the cynic in me thinks there's an opening for some clever marketing and promotions people there somewhere, do with a turtle what has been done with red noses, pink and red ribbons and the like.

but i digress...

in the end, if the death of someone, whether it be your closest friends/family or a celebrity on the other side of the globe, forces you to consider the fleetingness of your own life and the lives of others, then there's potential for good things to come from that. may you find a sure hiding place in the rock of ages, and bring others to him, such that you may all sing:

While I draw this fleeting breath,
when my eyelids close in death,
when I soar through realms unknown,
bow before the judgement throne:
hide me then, my refuge be,
Rock of ages, cleft for me.

BLT images

photos from BLT, posted by

• iggz
• js
• moi (along with a few i pinched from another camera)

i gotta say that i do quite like a few of js' creations. the group photo in my previous post was organised by him, and thus looks half decent -- i was happy to delegate that one to somebody whose interest in photography extends beyond whipping out a compact auto and pressing the shutter button without too much thought on lighting, composition, and all those other things that go into the making of a good shot.

- - - - -

i think one of the most valuable things from something like BLT, is the presence of servant-minded Christians who get alongside the delegates, have meaningful conversations, encourage, spur, and pray with them.

not that i experienced or even noticed much at the time, but that's the impression that i get from talking to other people and seeing some of the pictures afterwards.

great that it happens during the camp, not so great that the greatness is perhaps accentuated because it doesn't happen (much?) every other day of the year (even every other weekend/sunday of the year) at the local church level?

BLurT

it hasn't always been the most enjoyable of rides... after being involved in organising the inaugural Brisbane Leadership Training conference in 2004, i opted out in year 2, before being drafted back to do more in 06. i had a few very late nights leading up to the camp held last weekend, and was surprisingly alert for the whole thing - awake enough for tasks, if not necessarily people. speaking of whom, a quick glance through the group photo below finds me looking at lots of faces i don't even recall seeing!

maybe it's a tendency for me to zone out when i'm focussed on something (or perhaps being distracted or otherwise occupied also does the trick), but i think i don't really look at people when i'm "working". i barely remember snippets from the talks and the one seminar/workshop i did manage to attend. while i did meet a few new/unfamiliar faces, i don't think i had a single fruitful conversation with anyone, including old friends. in fact, probably the longest conversation i had with anyone (not counting my visitor) was the security guard, who came into the dining hall to get a cup of coffee while i was clearing up, and we probably chatted for a good 15-20 minutes.

and so the whole weekend was a bit of a blur. i'm glad that it's over, and that initial feedback indicates that most other campers found it a good time of networking and learning. i can only praise God that things didn't fall apart, despite my knowing that a lot of preparation was lacking or done somewhat blindly.

i look forward to doing nothing for a while. it won't happen, of course... but at least that one big thing is over and done with (mostly) for now...

recykled material

i suppose i could go and recycle the sort of thing i say/blog about, around about this time of year. but i'm too lazy to start. instead i'll do two things:

1. say that sunday, though not really anything spectacular, was nevertheless nice. i'd say that pretty much anything is enhanced by welcome company :)

2. on a pretty much totally unrelated note, commend the boys and girls from team CCCB who took part in recykle 2006 on saturday, raising funds for the leprosy mission. i went along and watched what looked to be fairly hard (and painful?) work... here's a clip of some of them in action - bear in mind that this is about 10 minutes into a 60 minute riding session, so they all look pumped and rearing to go now ;)

ronnie - iron chef dessert

i don't consider myself to be someone with much of a sweet tooth, and that generally precludes indulgence in things dessert. but faced with the vast array of tempting treats that ronnie recently served up for his 21st birthday celebrations last sunday night, i just had to try out at least a representative sample of those offered.

yum, yum! full photo album and a short video clip are also up - maybe one day we'll see him dance ;)

i remember first seeing him as the (at one time) youngest person to join our youth group, and playing cricket at the mansfield oval. seeing how he has grown and matured in Christ over the years has been a blessing and encouragement. spoke a bit to his mum and found out that their whole family is now attending church in the one place, which is awesome progress and an answer to much prayers - praise God :) may He be pleased to continue moving in that family, drawing the lost to Himself and building the found for the glory of His name.

maranatha!

because it's all very ambiguous

Maybe I'm just growing old;
Losing my mind and getting bald.
Maybe it's a growing fear
Of never ever getting there.
Where is it I am to go?
My Lord, my Lord, won't you please show...
In His word He's told the way:
Child follow me, trust and obey.

mirrorman

there's a guy at work who is allegedly known to "look into" a lot of things, but never getting much of an outcome. one colleague had dubbed him "mirrorman".

i have a tendency to spend a lot of time looking in the mirror. not that i look in a mirror very frequently (as could relate to vanity issues), for i don't have a mirror in my room, and usually only find myself in front of a mirror when i'm in the bathroom. it's when i need to be here that i can on occasion spend large slabs of time standing in front of my reflection... reflecting. i don't know that the reflecting takes me anywhere.

tonight, while and after staring at the man in the mirror, this came into my mind:

Unable to fight
I sink
Slowly I'm pulled by
quicksand

Perhaps unwilling
in truth
What is wrong with me
I ask

That I do not know
sadly
It's all in my mind
perhaps

The words, they don't come

Silence.

it may be winter but this ain't no sonata

recently a friend recommended the popular korean tv series 'winter sonata' for me to watch. the last asian tv drama series i watched was over a decade ago. the only thing i really remember was watching the vhs tape on 2x play and skim reading the subtitles, wanting to finish the whole lot but couldn't be bothered waiting with the slow pacing of the drama itself to unfold.

and i've seen plenty of bad/over-acting in asian tv, from the bits and pieces glimpsed in various visits to the region. so i was a bit hesitant about whether i would like this particular series. however, given my penchant for the odd romantic drama, i proceeded to do a bit of research into getting hold of a copy.

taken somewhat aback by the high cost of new units selling on yesasia, i turned to the global marketplace that is ebay, hoping for cheaper alternatives. what i found were very cheap options (though still probably more than what i'd like to pay for something i'm not sure i'll enjoy). anyways, long story short, i picked up on a listing from a seller, and even though i suspected it to be a fake from the start i thought i'd try to ask the seller about the item and see what sort of response i get. i've posted a transcript/screen cap trail of our exchange, along with some of my accompanying thoughts.

i like how s/he tries to turn the tables on me towards the end... i almost get the feeling that they were saying that if i want to play in the sandpit of ebay, i should put up with so called less safe products from china, or not play at all. and don't cause trouble for those who want to profit from trading in such products.

there are those who probably don't care that a product is pirated, and buy anyway. then there are those who are the too ignorant to know the fake from the real. but what really gets me is those who think they're getting an original, find out after the fact that it's an illegitimate copy, and still give the seller positive feedback! makes a mockery of ebay's ratings/feedback system, which was probably a good idea at the time but is of considerably less use and value than it could be. maybe they're all just too scared of getting negative feedback themselves, as tends to happen when you stand up to a pirate -- funny how there's a trend i see among those accused of piracy turning the blame back on the victim. and who's going to help you or take up the fight against these profiteers? ebay? daryl kerrigan would tell you you're dreaming!

and i will borrow from wiser heads than mine and say forewarned is forearmed, and caveat emptor. looks like i'll be holding off on any long forays into soppy melodramas for the moment...

- - - - -
related sites:

• wikipedia entry for winter sonata
• the endless love series
• korea tourism org's page on the filming locations for the series
  

related posts (on ebay/piracy):

• oiav? someone's got this back to front...
  
• when your opponent gets persnal...
  
• assorted video tales
  

oiav? someone's got this back to front...

was browsing ebay for hdd enclosures when i came across this unit, with a logo which upon first glance was strangely familiar yet disturbingly not:

after a closer look, all i can say is that vaio it ain't, and "it's a sony" it ain't neither!

ok. now that this amusing little distraction has gotten all (and perhaps more than) the attention it's worth... can all the pretenders puh-lease get out of my way so i can focus on checking out those with a bit of quality and class about them?

sorry dr. spin, i'd like a second opinion please

so we (as in my workplace) took home some prizes in the recent ATA state awards. personally i couldn't really care less, other than the fact that it meant even fewer people on the phones taking calls (because they were busy putting up decorations and preparing for the judges site visit etc) when we are already understaffed. which just means more calls for the rest of us... joy.

what i really found amusing was this quote which appeared in a recent internal newsletter. it comes from a senior person from our site, who reportedly said the following in relation to our wins:

the excitement is palpable and the entire centre is ecstatic to the point where they haven't even noticed that there is a peak workload - they're just attacking it with renewed energy.

that's funny. maybe i'm blind (or just cynical :p) but i noticed no palpable excitement of any kind from a centre level, nor was/is there any ecstacy or renewed energy.

the peak workload? that i do see. i'm just glad that i've been put on temporary "higher duties" which takes me off the phones, and i'm hoping to ride this wave for as long as it lasts.

it's a very different looking hive depending on whether you speak to the queen bee or the worker bee...

i'll do it myself, thanks!

a few months ago...
dad asks about getting a replacement vibrating alert gizmo for his mobile phone, as his phone doens't have a vibrate feature and he misses calls due to the nature of his work. i gave him one of these devices a while back, but he's misplaced it, and asked if i had another one. i give him my old vibrating battery instead.

meanwhile...
younger sis passes her old optus pre-paid mobile to mum. it's still locked to the optus network.

a few days ago...
dad asks for the return of his original battery, cos the vibrating battery is playing up. dad also asks about using newer phone from younger sister. problem: his sim card is on the vodafone network... the phone won't take a non-optus card. well how about i take this phone (since i'm still with optus) and dad you take my old phone... unlocked and ready to roll. but... i'll still need sister's old phone unlocked for any overseas travel and local prepaid sims... hmm... back to the drawing board.

today...
enquire with younger sis about history of phone. eligible to be unlocked for free, but she no longer has prepaid sim card and cannot recall the number. nevermind, i'm sure optus can help... after all, phone is almost 2 years old and well past unlocking fee period.

ring optus after midnight, wait 5+ minutes, CSR claims cannot help as original owner of the phone is no longer with optus. hang on i say, phone is locked to optus, bought ~2years ago, can't you look up the imei and arrange for unlocking? further questions to try to clarify the situation results in CSR saying sorry cannot help anymore good night. no no no don't you hang up on me i say... the nerve... but click went the phone regardless.

lodge complaint via optus website about appalling lack of customer service -- accuracy of information notwithstanding, getting hung up on while i'm in the middle of trying to clarify is just plain bad service. back on the phone, different CSR, better service but still not the result i'm looking for.

plan b. search on ebay for phone unlocking service/info... could be an option... DIY for ~$10 or less... hmm...

but let's ask google? google says have you met my friend unlockme? no i haven't, but i'm glad for the introduction... and such a promising referral! download software to try, but wait, there's more! how about an online solution? oh yes thanks, unlock nokia free indeed... worked like a charm :) all for about 60 seconds of effort in typing in the phone imei and model, clicking a button and entering the resulting code in the phone. and all $free too.

if it's really that easy to do it myself, why do the corporate biggies make things so hard for the unsuspecting?

moral of the story? if you need a phone unlocked, don't waste your time ringing a call centre to wait in queues in the middle of the night only to speak to operators who can't / won't help (or even explain why), just google it!

and you could have been in bed that much earlier... *yawns*

- - - - -
related posts:
swings and roundabouts - part 2
Optus, you suck!